Includes:

• Remote access to client devices for diagnostics.

• Troubleshooting operating system issues (Windows, macOS, Linux).

• Software installation, updates, and optimization.

• Assistance with office software, antivirus, and network services.

• Network, connectivity, and access issue resolution.

• IT consultations.

Process:

1. Client submits a request via chat, email, or website form.

2. Problem assessment and scheduling remote session.

3. Secure remote connection.

4. Issue resolution or system configuration.

5. Final verification and preventive recommendations.

Delivery Format:

• Fully remote assistance.

• Response time: 15–30 minutes depending on priority.

• Communication channels: chat, email, call.

Client Receives:

• Quick IT problem resolution.

• Minimal downtime.

• Cost savings compared to on-site visits.