Refund and Returns Policy

At Mohamed’s Webservice, we strive to provide high-quality cybersecurity and remote IT support services. Due to the nature of digital services and remote work, our refund and return policies are tailored to ensure fairness and clarity for both our clients and our team.

1. General Policy

  • All services are provided digitally and remotely, including cybersecurity audits, VPN setup, 24/7 IT support, DDoS protection, data backup, and server monitoring.
  • Once a service has been delivered or work has commenced, full refunds are generally not available, as these services involve professional time, expertise, and digital configurations.

2. Refund Eligibility

Refunds may be considered in the following cases:

  1. Service not delivered – If a scheduled service was not performed due to an error on our part.
  2. Major technical issues – If the service delivered does not function as promised and cannot be corrected within a reasonable timeframe.

To request a refund, please contact us at support@m-web-service.org within 7 days of service delivery. Include details of the service, your concerns, and any supporting documentation.

3. Service Revisions

  • We prioritize client satisfaction and are happy to provide revisions, adjustments, and support to resolve issues with the delivered service.
  • Clients should report problems as soon as they are identified. Most issues can be resolved through remote support without needing a refund.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind or misunderstanding of the service before delivery.
  • Delays or errors caused by client-provided information or access issues.
  • Partial delivery or progress of work that has already been completed.

5. Cancellation Policy

  • Services can be canceled before work begins.
  • Once work has started or resources have been allocated, cancellation will be subject to assessment and may be partially refundable at our discretion.

6. Contact Us

If you have any questions regarding refunds or returns, please contact our support team at:

Email: support@m-web-service.org
Response Time: 24–48 hours

We are committed to providing professional, reliable, and secure digital services. Our goal is to ensure client satisfaction while maintaining the integrity of our work and expertise.

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